Terms & Conditions

RCTaiwan's  SHOPPING CART POLICIES - Updated 29th Jan 2023


PAYMENT FOR ORDERS


RCTaiwan currently accepts Paypal as payment - Simply select the Paypal payment method to complete the order online. The shopping cart will bring you to the Paypal payment page once you have completed entering your billing details and shipping details on the checkout page. In the Paypal page you can use your credit card (Visa or MasterCard), American Express Cards and Discover cards or balance in your Paypal account or bank account transfer (E-Check) to complete the payment. Please note, orders paid via Paypal using E-Check will not be processed until the E-Check is cleared.
We can only ship the order to the address we receive with your Paypal payment confirmation, so please make sure the address on your Paypal account is updated and verified. 


While we do try to maintain a full inventory of items on our web site, in the event an item you wish to order is not in stock, you will not be able  complete your checkout and make the payment. Please remove the item from your shopping cart and contact us to inquire about the product. The store shows you current stock levels in real time. We will try to complete your orders soonest possible and have it shipped. In the unlikely event that something you bought becomes out of stock or due to some unforeseen circumstances beyond our control or are not available, we will email to inform you of this and seek your decisions with options if any.


We only charge a shipping charge once per order and will not charge you twice for orders containing backorders. You may cancel your backorders or request a refund for the backordered items at any time before your order is ready to ship. Please contact us with your order number prior to doing this.


 INTERNATIONAL ORDERS


RCTaiwan ships to all destinations covered by the EMS and Global Air Parcel Postal Network. Orders which do not exceed the maximum dimensions and weight of the packaged box size restrictions as imposed by your local postal authority can be shipped to all International countries. Where the orders exceed the box size restriction, we will email you to propose other options. The current weight limit for all orders is 20 kgs (kilograms). Should your order be heavier than this limit, we will email you to propose other shipping solutions, some of which, may increase the shipping cost for you.
It is useful to note that all the orders are shipped from Taiwan, so shipping duration should be taken in consideration. Typically EMS orders take about 7 -10 days to most regions and Air Parcel from 14  to 28 days. In some cases delivery is faster and in some case may be slower. This depends on the traffic and efficiency of the carrier and connecting flights. We have no control over your package once it ships.


LIMITS OF RESPONSIBILITY


We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by manufacturer. We also cannot be held directly responsible for quality issues of equipment, change in product appearances or spares provide by the manufacturers which are listed on our shopping cart.
All of the products we sell are intended for retail consumption by our customers and are not intended for resale.


Reduced value shipping invoices


We do not create false receipts or modify the amounts you paid on your order which is the same value on your invoice. All orders are declared at exactly what you paid for.


TAXES AND/OR SURCHARGES, HANDLING FEE


Goods shipped to customers may be subject to import taxes, in ordering from us, you are made aware of this and the customer is solely responsible for such taxes and relieve us of any responsibility to bear any cost of such taxes.
 It has come to our attention that several postal agents have outsourced their delivery services to contractors who are trying to cover their own overheads by imposing a handling fee for customs clearance. While this is beyond our control as to how these foreign policies are manipulated, we will not be held responsible nor liable for any of such charges for any order. This surcharge if any is the sole reponsibility of the customer.
 
PRICE AND/OR DESCRIPTION CHANGES


All prices, pictures and descriptions on this site and all other RCTaiwan's articles are subject to change. We maintain no responsibility for inadvertent errors. In the event of typographical errors on our site, RCTaiwan reserves the right to cancel or refuse orders at its sole discretion.


PROMOS AND SPECIAL OFFERS


Occasionally, we may have some promos or special offers which may include free shipping. In such cases, we reserve the right to choose the most economical method to ship orders and are subject to the review of the management. The shipping method you select during such free shipping offers will not be considered if there is a cheaper method.


 REFUNDS AND RESTOCKING FEE


Refunds are subject to the review of the management. Such refunds for any returned or unable to deliver package will be minimally subjected to shipping fees and a 10% restocking fee.


BUSINESS CONTACT INFO


Details can be found here on our contact us page.
Please note as we only operate a mail order service, we will try to respond to you as soon as possible as time permits.